Frequently Asked Questions
How long does order processing and delivery take?
Orders are processed same day. Delivery typically takes 24-48 hours, you’ll receive a confirmation and delivery update when your order is on the way.
Can I change my email or phone number on my account?
Yes, you can update your contact information in your account settings.
Can I leave special instructions for my order?
Yes, you can add order or delivery notes at checkout.
Can I request a specific delivery time?
You can leave a preferred time window at checkout, and we’ll do our best to accommodate it.
How do I contact customer support?
You can reach our support team via phone, email, or our website contact form during business hours.
What is your return policy?
Returns are accepted within 7 days of delivery for unused items in their original packaging. Certain items, including lingerie and consumables, may be non-returnable for hygiene and safety reasons.
Will I receive an order confirmation?
Yes, you’ll receive an order confirmation via email or text message after your purchase is completed.
Do you offer a loyalty or rewards program?
Yes, loyalty and rewards programs may be available. Details will be shared on our website and social channels.
Are your products covered by warranty?
Select appliances and electronics include a manufacturer’s warranty. Warranty details are listed on the product page.
Do you restock popular items?
Yes, we regularly restock popular products. You can contact customer support to check restock dates.