FAQ
Will I receive an order confirmation?
Yes, you’ll receive an order confirmation via email or text message after your purchase is completed.
How long does order processing and delivery take?
Orders are processed same day. Delivery typically takes 24-48 hours, you’ll receive a confirmation and delivery update when your order is on the way.
What payment methods do you accept?
We accept major debit/credit cards, MMG Transfer, and cash on delivery where available.
What is your return policy?
Returns are accepted within 7 days of delivery for unused items in their original packaging. Certain items, including lingerie and consumables, may be non-returnable for hygiene and safety reasons.
Do you offer exchanges?
Yes, exchanges are available for eligible items within the return window, subject to stock availability.
What should I do if I receive the wrong item?
Contact customer support within 24 hours of delivery, and we’ll arrange a replacement or refund.
Are your products covered by warranty?
Select appliances and electronics include a manufacturer’s warranty. Warranty details are listed on the product page.
Can I cancel or modify my order?
Orders can be changed or canceled before they are shipped. Please contact customer support as soon as possible.
How do I contact customer support?
You can reach our support team via phone, email, or our website contact form during business hours.
Do you offer bulk or wholesale pricing?
Yes, bulk and wholesale pricing may be available upon request. Contact us for more information.
What happens if my delivery is delayed?
If there is an unexpected delay, our team will contact you with an updated delivery timeline.
Do you restock popular items?
Yes, we regularly restock popular products. You can contact customer support to check restock dates.
Can I leave special instructions for my order?
Yes, you can add order or delivery notes at checkout.
Can I change my email or phone number on my account?
Yes, you can update your contact information in your account settings.
What happens if I refuse a delivery?
If a delivery is refused, the order may be returned to us and a return fee of 10% may apply.
Do you offer a loyalty or rewards program?
Yes, loyalty and rewards programs may be available. Details will be shared on our website and social channels.
Can I request a specific delivery time?
You can leave a preferred time window at checkout, and we’ll do our best to accommodate it.