Privacy Policy

Carib-Zoom Inc. Store Policies

1. Ordering Policy

Customers are responsible for ensuring that all information provided when placing an order is accurate and complete.

This includes:

• Full name
• Telephone number
• Email address
• Delivery address
• Product selection
• Quantity
• Size, colour, model or variation, where applicable
• Payment information

Please carefully review your order before completing your purchase.

Once an order has been submitted, Carib-Zoom may contact you to confirm the order, delivery details, product availability or payment information.

Carib-Zoom reserves the right to cancel an order where:

• The product is unavailable;
• There is an obvious pricing or listing error;
• The customer cannot be contacted to confirm the order;
• Payment cannot be verified;
• The delivery information is incomplete or invalid; or
• There is reasonable suspicion of fraudulent activity.

Where an order is cancelled by Carib Zoom after payment has been received, the customer will be contacted regarding the applicable refund or alternative arrangement.

2. Product Information & Pricing

Carib-Zoom makes reasonable efforts to ensure that product descriptions, images, specifications, colours, dimensions and prices displayed on the website are accurate.

However, minor differences may occur between product images and the actual product due to:

• Screen and device settings;
• Lighting and photography;
• Manufacturer updates;
• Packaging changes; or
• Product variations.

Product images are intended to provide a general representation of the product unless otherwise stated.

Prices are displayed in Guyanese Dollars (GYD) unless otherwise indicated.

Carib-Zoom reserves the right to correct genuine pricing, description or listing errors.

If an order has been placed at an incorrect price due to an obvious website or system error, Carib-Zoom may contact the customer before processing the order.

3. Product Availability

Products displayed on the website are subject to availability.

Adding an item to a shopping cart does not guarantee that the item will remain available until checkout is completed.

If an item becomes unavailable after an order has been placed, Carib-Zoom will contact the customer and may offer:

1. A suitable replacement;
2. The option to wait for the item to become available; or
3. A refund where applicable.

4. Payment Policy

Carib Zoom accepts the payment methods displayed at checkout.

Customers are responsible for ensuring that payment information submitted is accurate.

Orders requiring payment before processing will not be dispatched until the required payment has been successfully received and verified.

Carib Zoom does not consider an order paid until payment has been successfully confirmed.

For cash-on-delivery orders, payment must be made in full at the time of delivery unless otherwise agreed in writing.

5. Delivery Policy

Carib-Zoom offers delivery to locations within Guyana based on the delivery areas and options available at checkout.

Delivery fees may vary depending on:

• Delivery location;
• Order size or weight;
• Distance;
• Delivery method; and
• Other applicable delivery requirements.

Estimated delivery times are provided as a guide and are not guaranteed unless a specific delivery date or time has been confirmed by Carib-Zoom.

Delivery may be affected by:

• Traffic;
• Weather;
• Road conditions;
• Public holidays;
• High order volumes;
• Incorrect customer information;
• Customer unavailability; or
• Circumstances outside Carib Zoom’s reasonable control.

Customers are responsible for providing an accurate delivery address and an active telephone number.

If the customer is unavailable at the agreed delivery location, additional delivery arrangements or charges may apply.

6. Inspection Upon Delivery

Customers are encouraged to inspect their order at the time of delivery.

If an item appears to be:

• Damaged;
• Incorrect;
• Missing;
• Defective; or
• Significantly different from what was ordered,

Customers must contact Carib-Zoom within seven (7) days of receiving their order to report any damaged, defective, incorrect or missing items. Photographs or videos may be requested to assist with verifying the issue.

Customers should retain the original packaging and all product components until the matter has been resolved.

7. Returns Policy

Carib-Zoom accepts eligible returns in accordance with applicable Guyanese consumer protection requirements.

For a non-defective item that the customer no longer wants or has changed their mind about, the item must generally be returned within seven (7) days of purchase, subject to applicable legal requirements.

The item must be:

• Unused;
• In its original condition;
• In its original packaging, where applicable;
• Free from damage, stains, marks or signs of use;
• Complete with all accessories, manuals, tags and components; and
• Accompanied by valid proof of purchase.

Certain products may have specific return requirements or may not be eligible for change-of-mind returns due to their nature.

All returned items are subject to inspection before an exchange or refund is approved.

Restocking Fee:
A 10% restocking fee of the purchase price of the returned item may be applied to eligible non-defective returns, where permitted by applicable law. This fee covers the costs associated with inspecting, processing, repackaging and returning the item to saleable inventory.

No restocking fee will apply to returns involving defective, damaged or incorrectly supplied items, subject to verification and applicable consumer protection requirements.

Customers may also be responsible for applicable return delivery or transportation costs for non-defective returns, where permitted by law.

Carib-Zoom will not apply a return policy that removes or restricts any rights provided to customers under applicable consumer protection law.

8. Items That May Not Be Eligible for Change-of-Mind Returns

Due to their nature, certain products may have restrictions on change-of-mind returns, including products that are:

• Personal or hygiene-related;
• Opened or used where health or hygiene considerations apply;
• Custom-made or personalized;
• Specially ordered for a customer;

These restrictions do not remove any rights the customer may have where an item is defective, unsafe, incorrectly supplied or otherwise covered by applicable consumer protection law.

9. Defective or Faulty Products

If a product develops a defect or fault, customers should contact Carib-Zoom as soon as reasonably possible.

Depending on the circumstances, Carib-Zoom may arrange for the product to be:

• Inspected;
• Replaced; or
• Refunded,

in accordance with the applicable warranty and consumer protection requirements.

A defect does not include damage caused by:

• Misuse;
• Accidental damage;
• Negligence;
• Improper installation;
• Improper storage;
• Unauthorized modifications;
• Failure to follow manufacturer instructions;
• Normal wear and tear; or
• Use outside the product’s intended purpose.

Where a manufacturer’s warranty applies, the customer may be required to follow the manufacturer’s warranty process.

Carib-Zoom will comply with applicable statutory warranty obligations. Under Guyana’s Consumer Affairs Act, goods may carry an implied three-month warranty where no explicit warranty is provided in writing, subject to the applicable law and circumstances.

10. Incorrect or Missing Items

If Carib-Zoom sends an incorrect item, the customer should contact us as soon as possible.

Please provide:

• Order number;
• Description of the issue;
• Photograph(s) of the item received; and
• Photograph(s) of the packaging or label where applicable.

After verification, Carib-Zoom may arrange an appropriate remedy, which may include an exchange, replacement or refund.

If an item is missing from an order, customers should notify Carib-Zoom promptly so the order can be investigated.

11. Refund Policy

Where a refund is approved, Carib-Zoom will communicate the applicable refund method and process the refund within seventy-two (72) hours.

Refunds may be issued through the original payment method where practical or through another agreed method.

Depending on the circumstances, the following may apply:

• Product inspection before approval;
• Return of the product;
• Verification of payment;
• Verification of the customer’s identity or order information.

Refunds for approved returns will be processed in accordance with applicable law and the circumstances of the transaction.

Where a refund is required because Carib-Zoom supplied an incorrect, defective or otherwise non-conforming product, Carib-Zoom will work with the customer to provide the appropriate remedy.

12. Delivery Fees and Returns

Original delivery charges may be treated separately from the cost of the product depending on the reason for the return.

Where Carib-Zoom is responsible for an incorrect, defective or damaged item, the company will determine the appropriate return and delivery arrangements in accordance with applicable law.

Where a customer voluntarily returns a non-defective item because they have changed their mind, applicable delivery or return transportation costs may be the customer’s responsibility, subject to applicable law.

13. Order Cancellation

Customers should contact Carib-Zoom as soon as possible if they wish to cancel an order.

Cancellation requests are not guaranteed once an order has been:

• Processed;
• Packed;
• Dispatched; or
• Delivered to the courier or delivery team.

Where an order can no longer be cancelled, the customer may need to follow the applicable return procedure.

Where Carib-zoom cancels an order after receiving payment, the customer will be contacted regarding the applicable refund or rebate.

14. Promotional Items, Discounts & Coupons

Promotional offers are subject to the terms stated in the individual promotion.

Unless otherwise stated:

• Promotions cannot be combined;
• Discount codes must be entered at checkout;
• Promotional discounts cannot be applied retroactively;
• Promotions are valid only during the stated promotional period;
• Promotional items are subject to availability; and
• Carib-Zoom reserves the right to correct obvious promotional or pricing errors.

Where a promotion includes a free item, the free item is subject to availability and may be replaced with a suitable alternative where necessary.

15. Customer Accounts

Customers are responsible for maintaining the confidentiality of their account information and passwords.

Customers should immediately notify Carib-Zoom if they believe their account has been accessed without authorization.

Carib-Zoom reserves the right to suspend or terminate accounts associated with fraudulent, abusive or unlawful activity.

17. Privacy & Customer Information

Carib-Zoom respects the privacy of its customers.

Information collected during the shopping process may include:

• Name;
• Telephone number;
• Email address;
• Delivery address;
• Billing information;
• Order history;
• Payment-related information; and
• Other information necessary to process and fulfil an order.

Customer information may be used to:

• Process orders;
• Process payments;
• Arrange deliveries;
• Provide customer support;
• Communicate about orders;
• Handle returns and refunds;
• Improve the website and customer experience;
• Prevent fraud; and
• Send marketing communications where appropriate.

Information may be shared with trusted service providers where necessary to process payments, fulfil orders, deliver products, operate the website or provide other services on behalf of Carib-Zoom.

18. Marketing Communications

Customers may receive promotional emails, SMS messages, WhatsApp messages or other marketing communications where they have opted in or where otherwise permitted.

Customers may request to stop receiving promotional communications at any time.

Transactional communications relating to orders, payments, deliveries, refunds or account activity may still be sent where necessary.

19. Website Use

Customers agree not to use the Carib-Zoom website to:

• Commit fraud;
• Provide false information;
• Attempt unauthorized access;
• Interfere with website operations;
• Upload malicious software;
• Abuse promotional offers;
• Place fraudulent orders; or
• Engage in unlawful activity.

Carib-Zoom reserves the right to investigate suspicious activity and take appropriate action.

20. Intellectual Property

All Carib-Zoom branding, logos, graphics, photographs, website content, text, designs and other original materials are the property of Carib-Zoom Inc. or are used with permission.

These materials may not be copied, reproduced, modified, distributed or commercially used without written permission.

21. Product Safety

Customers are responsible for reading and following all manufacturer instructions, warnings and safety information supplied with products.

Where applicable, customers should ensure products are installed, operated and maintained according to the manufacturer’s instructions.

If a product is subject to a recall or safety notice, Carib-Zoom may contact affected customers using the contact information associated with their order.

22. Limitation of Liability

Carib-zoom will take reasonable steps to provide accurate product information, process orders correctly and provide reliable delivery services.

However, Carib-Zoom will not be responsible for delays, losses or interruptions caused by circumstances outside its reasonable control, including severe weather, natural disasters, road closures, government restrictions, telecommunications failures, supplier delays or other unforeseen circumstances.

Nothing in this policy is intended to limit or exclude any rights or remedies that customers are entitled to under applicable law.

23. Changes to These Policies

Carib-Zoom may update these Store Policies from time to time to reflect changes in our services, website, business practices or applicable legal requirements.

The updated version will be published on the website with the effective date.

Customers are encouraged to review these policies periodically.

24. Contact Us

If you have a question about an order, return, refund, warranty, delivery or any other matter, please contact Carib-Zoom Inc.

Carib Zoom Inc.
Website: carib-zoom.com
Email: operations@carib-zoom.com
Phone/WhatsApp: +(592) 613-7666
Location: Lot 811 Tuschen Housing Scheme, East Bank Essequibo

When contacting us about an order, please provide your order number so that we can assist you more quickly.

Important Notice

These policies are intended to establish Carib-Zoom’s standard store procedures and should be read together with applicable consumer protection laws and regulations in Guyana.